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How pelanetliga Protects Your Account & Payment Information

When you open an account with us, your personal details and payment history stay secure and private.

Data encryption on loginPayment method privacyAccount access controls
Explore the Lobby Read FAQ
pelanetliga How pelanetliga Protects Your Account & Payment Information
REACH OUR TEAM

Contact Us About Your Privacy

Our support team is available to answer privacy questions, help you update your account details and process data requests.

Live Chat Our in-app live chat team responds to privacy and data questions during lobby hours.
Email Support Send privacy concerns and data-access requests to our support inbox.
Account Settings Update your contact email, phone number and communication preferences directly in your account dashboard.
SECURITY & TRANSPARENCY

How We Handle Your Data & Account Access

We encrypt sensitive information during transmission and storage, limit internal access to authorized staff only, and regularly review our security practices.

Encryption & Transfer

Your login credentials, payment method details and account balance travel over encrypted connections. DANA, OVO, GoPay and QRIS transactions are processed through secure payment gateways verified by our compliance team.

Cookie & Tracking Disclosure

We use cookies to keep you logged in, remember your game preferences and measure how often you visit the lobby. You can disable non-essential cookies in your browser; essential ones let your account function properly.

Account Security Steps

Always log out when you leave a shared device. Enable email notifications for logins from new locations. Report any suspicious account activity to our support team immediately via live chat.

Data Retention & Deletion

We keep transaction records, withdrawal history and account details for as long as your account is active. After closure, we retain data only if required by local law or payment processors for dispute resolution.

Third-Party Access Rules

We share data with payment processors (DANA, OVO, GoPay, QRIS operators) and fraud-prevention services only to complete your request. We do not license your personal data to marketing partners or advertisers.

Data Request Process

Submit a request for your personal data, correction or deletion via live chat or email. We'll verify your identity and provide a response within five to ten business days, where local law permits.

Frequently Asked About Privacy & Your Data

Players across Indonesia ask us the same questions about how we handle account information, payment security and data rights. Here are answers to the most common concerns.

We collect your email, username, password, date of birth and phone number at registration. When you deposit, we also record your payment method (DANA, OVO, GoPay or QRIS account details) and transaction history. Your game activity, login timestamps and device information are logged automatically to maintain account security.

All payment data travels through encrypted channels to our partner processors. We never store your full bank or wallet credentials on our servers — only a reference token that lets us process your next deposit. Withdrawal requests always require email confirmation before funds leave your account.

Yes. Contact our support team via live chat or email with your account username and registered email address. We'll verify your identity and send you a download of your transaction history, account settings, login logs and personal details within five to ten business days, where local law permits.

Only authorized support staff can view your personal data when responding to account issues or investigating fraud reports. Our security team monitors access logs to ensure no employee views your information without a legitimate support reason. Payment details are masked unless verification is required.

Your transaction records are retained for as long as required by payment processors and local law — typically two to three years for dispute resolution. Your password and login credentials are deleted immediately. You can request full deletion of non-essential data by contacting support, though we may retain a minimal record for legal compliance.

Yes, we use cookies to keep you logged in, store your game preferences and measure site traffic. Essential cookies cannot be disabled without logging you out. You can turn off non-essential cookies in your browser settings, though some lobby features may work slower if you do.

No. We share data only with payment processors (DANA, OVO, GoPay, QRIS operators), fraud-prevention services and support tools needed to run your account. We do not license, sell or rent your personal information to marketing companies, data brokers or third-party advertisers.

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