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Understand your account and our legal standing

When you open an account at pelanetliga, you're entering into a clear legal relationship.

Account ownership and withdrawal rightsData protection and retentionDispute resolution process
pelanetliga Understand your account and our legal standing
REACH US DIRECTLY

How to contact our legal and support team

We keep three open channels for account and legal enquiries. Email is the formal channel for document requests and disputes; live chat is fastest for immediate…

Email Support [email protected] – send dispute notices, document requests and account closure enquiries here.
Live Chat Available 09:00–21:00 Jakarta time, seven days a week, inside your account.
Phone Support Call +62 274 555 2020 Monday to Friday, 09:00–18:00 Jakarta time, for escalations and…
HOW WE PROTECT YOU

Data, security and account safeguards at pelanetliga

We encrypt all deposits, withdrawals and personal data with industry-standard SSL certificates. Your password is salted and hashed; we never store it in plain text.

Data Encryption

All deposits, withdrawals and account details are encrypted end-to-end. Your wallet balance, transaction history and identity information are protected behind SSL 256-bit keys.

Session Security

We log you out after 30 minutes of inactivity. Login attempts from new devices require email verification. Withdrawals demand both email and registered phone confirmation.

Cookie Policy

pelanetliga uses cookies only for your session—to keep you logged in and remember your lobby preferences. No data is sold to advertisers or analytics firms outside our platform.

Data Retention

We keep transaction records for seven years for regulatory and audit purposes. Personal data is deleted one year after account closure, except where law requires longer retention.

Your Data Rights

Email [email protected] to request a full export of your data, correct inaccurate information, or ask us to delete your account and associated records.

Dispute Escalation

Unresolved payment or account disputes can be escalated to our compliance officer at [email protected]. Formal disputes are reviewed within 14 days and logged for your records.

Answers to your legal and account questions

Below are the questions we hear most often about pelanetliga's legal framework, account ownership, and how we handle withdrawals and data. If your question isn't answered here, reach out to our support team via email or live chat — we respond within 48 hours on weekdays.

Yes. Your account wallet holds your deposits and any winnings you accrue. The balance is yours; we hold it in trust. When you request a withdrawal, we transfer it back to your original payment method—DANA, OVO, GoPay or QRIS—within one business day.

All funds in your wallet are returned to your registered payment method. Deposits and withdrawals are then no longer visible on pelanetliga, but they remain in your personal bank or e-wallet history. Your account can be reopened only by contacting support.

We retain your transaction records for seven years to satisfy regulatory audit requirements. Your personal details—name, phone, email—are deleted one year after you close your account, except where local law requires us to keep them longer.

Yes. Email [email protected] with your account ID, and we'll send you a complete export of your deposits, withdrawals, game history and personal details within five business days at no charge.

File a dispute notice within 30 days of the transaction to [email protected]. Include your account ID, transaction reference and a clear explanation. Our compliance team reviews it within 14 days and sends a written response.

We recommend logging out after each session on shared devices. pelanetliga logs you out automatically after 30 minutes of inactivity and requires email verification for logins from new devices or locations.

Email [email protected] for formal enquiries, or use live chat (09:00–21:00 Jakarta time, daily) for urgent account questions. Phone support is available Monday to Friday, 09:00–18:00 Jakarta time, at +62 274 555 2020.